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Terms of Service

Last updated: March 18, 2026 · Effective: March 18, 2026

Please read these Terms carefully before using RFPFill. By creating an account or using our service, you agree to be bound by these Terms.

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of RFPFill ("Service"), operated by RFPFill ("we", "us", or "our"). By accessing or using our Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

2. Description of Service

RFPFill is an AI-powered platform that helps organisations automate responses to RFPs (Request for Proposals) and security questionnaires. The Service includes:

3. Accounts and Registration

To use the Service, you must create an account with a valid email address and a secure password. You are responsible for:

You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or your organisation.

4. Acceptable Use

You agree not to use the Service to:

5. AI-Generated Content

The Service uses artificial intelligence to generate draft responses. You acknowledge that:

6. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. By using RFPFill, you consent to our collection and use of data as described therein.

You retain ownership of all documents and data you upload to the Service. You grant us a limited licence to process your data solely for the purpose of providing the Service.

7. Subscription and Billing

Certain features require a paid subscription. Subscriptions are billed in advance on a monthly or annual basis. All fees are non-refundable except where required by law. We reserve the right to change pricing with 30 days' notice.

Free trials are offered at our discretion and may be discontinued at any time. At the end of a trial, continued use requires a paid subscription.

8. Intellectual Property

The Service, including all software, design, and content created by RFPFill, is our exclusive property. Nothing in these Terms grants you any rights to our intellectual property beyond the limited licence to use the Service.

You retain all intellectual property rights in the documents and data you upload.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI-GENERATED CONTENT WILL BE ACCURATE OR COMPLETE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RFPFILL SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11. Termination

You may cancel your account at any time from the Settings page. We reserve the right to suspend or terminate your account for violation of these Terms, with or without notice.

Upon termination, your right to use the Service ceases immediately. We may retain your data for a reasonable period as required by law.

12. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or in-app notification. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

13. Governing Law

These Terms are governed by applicable law. Any disputes shall be resolved through binding arbitration or in the courts of competent jurisdiction.

14. Contact

If you have questions about these Terms, contact us at [email protected].